Terms of Service

Last updated: June 2025

These Terms of Service (“Terms”) govern your use of TixTracker, a dashboard for professional ticket resellers operated by TixTracker (“we”, “us”, “our”). By accessing or using TixTracker you agree to these Terms.

1. What TixTracker Does

TixTracker is a private dashboard that helps ticket resellers track ticket purchases, sales, transfers, payouts, profit, analytics and cash flow. Users may optionally connect a Gmail or Outlook inbox so TixTracker can automatically import ticket-related email data from supported providers (Ticketmaster, AXS, Viagogo, StubHub, Ticombo).

2. Eligibility

You must be at least 18 years old to use TixTracker. By using the service you represent that you meet this requirement.

3. User Responsibilities

You are responsible for:

• Keeping your account credentials secure
• All activity that occurs under your account
• Ensuring the accuracy of data you enter or import
• Complying with the terms of service of any connected email provider (Gmail, Outlook)
• Complying with applicable laws and regulations relating to ticket reselling in your jurisdiction

You must not use TixTracker to process data you are not authorised to access, or for any unlawful purpose.

4. Gmail Connection — Optional

Connecting Gmail is entirely optional. If you choose to connect Gmail, TixTracker requests read-only access to scan your inbox for ticket-related emails from supported providers only. You can disconnect Gmail at any time from Settings. TixTracker is not responsible for any emails not detected or data not imported.

5. Data Accuracy

TixTracker attempts to extract ticket data from emails automatically. However, email formats vary and extraction may not be perfect. You are responsible for reviewing imported data and correcting any inaccuracies. TixTracker makes no guarantee that all emails will be scanned or that all extracted data will be accurate or complete.

6. No Affiliation With Ticket Platforms

TixTracker is an independent service and is not affiliated with, endorsed by, or partnered with Ticketmaster, AXS, Viagogo, StubHub, Ticombo or any other ticket platform or marketplace. These are trademarks of their respective owners.

7. Intellectual Property

All content, software and design in TixTracker is owned by TixTracker or its licensors. You may not copy, reproduce, distribute or create derivative works without our express written permission.

8. Disclaimer of Warranties

TixTracker is provided “as is” without warranty of any kind. We do not warrant that the service will be uninterrupted, error-free or that all email data will be successfully imported. Use of the service is at your own risk.

9. Limitation of Liability

To the maximum extent permitted by law, TixTracker shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the service, including any loss of profit, data or revenue.

10. Account Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms or for any other reason at our sole discretion, with or without notice.

You may close your account at any time by contacting support@tixtracker.app. We will delete your account data within 30 days.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of TixTracker after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these Terms? support@tixtracker.app